Shipping & Returns
Delivery
Standard Shipping
$15 – Free if order is over $99.
Once frames / contact lenses are in stock it will then take 4-10 business days for shipping.
Express Shipping
$25
Once frames / contact lenses are in stock it will then take 1-3 business days for shipping.
Returns and Exchanges
Return Policy
We offer a 14-day return policy on all eyewear. If you are unsatisfied with your purchase, simply contact us within 14 days from the date of receipt to request a return. To initiate a return, please follow these steps:
Contact Us
Reach out via email at info@directvisioneyewear.com to request a return and provide the reason for your return request.
Prepare the Return
Once you receive return approval, ship the product back to us in its original and unworn condition within 14 days of your request. Returns sent after 14 days are subject to a restocking fee.
Return Address:
Direct Vision Eyewear
37 Gotha St., Trenton, ON K8V 6C9, CanadaPlease note: The return shipping cost is the responsibility of the customer. Direct Vision Eyewear is not responsible for refunding the cost of shipping, though we may cover this at our discretion in rare circumstances.
Refund Process
Once we receive the returned item in its original condition, we will process your refund. Please allow up to 7 business days for the refund to be reflected in your account. Refunds will be issued to the original payment method.
Important Notes:
- If the item is returned after 14 days, a restocking fee may apply.
- Damaged or worn items will not be accepted for return.
- Exchanges: If you wish to exchange your item, we will process it as a return and a new order will be required.